Ecozy Global After-Sales Policy

At Ecozy Global, as a leading manufacturer for wholesale, OEM, and ODM partners, we are committed to providing high-quality massage and fitness devices and ensuring your satisfaction. This After-Sales Policy outlines the terms and conditions for warranty claims, returns, and support for all our products, specifically tailored for our business clients.

1. Product Lifespan and Warranty Period

Our products are designed and rigorously tested to have an estimated service life of at least three (3) years under normal use. We stand by the quality and durability of our devices.

Unless otherwise specified in your specific contract, Ecozy Global products typically come with a one (1) year warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use.

2. Warranty Coverage

This warranty covers defects in materials and workmanship under normal use of the product. It does not cover:

*   Damage caused by misuse, abuse, accident, neglect, or improper operation.
*   Damage caused by unauthorized repairs or modifications.
*   Normal wear and tear, including but not limited to scratches, dents, or cosmetic damage.
*   Consumable parts (e.g., massage heads, charging cables) unless the defect is due to a manufacturing flaw.
*   Damage caused by external factors such as power surges, lightning, or natural disasters.
*   Products purchased from unauthorized resellers.

3. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

1.  Contact Your Dedicated Account Manager: Reach out to your Ecozy Global account manager or our customer support team via [email/phone number/contact form] with your order number, product model, and a detailed description of the issue. Providing photos or videos of the defect can help expedite the process.
2.  Troubleshooting: Our support team may guide you through some troubleshooting steps to diagnose the problem.
3.  Return Authorization:If the issue cannot be resolved through troubleshooting, our team will provide you with a Return Merchandise Authorization (RMA) and instructions on how to return the product.
4.  Product Inspection: Upon receiving the returned product, our technical team will inspect it to verify the defect and confirm it falls within the warranty coverage.
5.  Repair, Replacement, or Refund: Depending on the nature of the defect and product availability, we will either repair the product, replace it with a new or refurbished unit, or issue a refund if repair or replacement is not feasible. The resolution will be communicated to you promptly.

4. Post-Warranty Support

After the one (1) year warranty period, if your product experiences issues, we continue to offer support. Customers can purchase necessary replacement parts or accessories directly from us. Our technical team will provide relevant repair guidance and support to assist you in maintaining and extending the life of your product.

5. Shipping Costs for Warranty Service

For products confirmed to have manufacturing defects within the warranty period, Ecozy Global will cover the shipping costs for repair or replacement.For products found to be outside warranty coverage or damaged due to user error, the customer will be responsible for all shipping costs associated with the repair or return of the product.

6. Important Notes

*   Please retain your proof of purchase (e.g., order confirmation, invoice) as it is required for all warranty claims.
*   This policy is subject to change without prior notice. Please refer to the latest version on our official website or your specific supply agreement.
*   For any questions or further assistance, please do not hesitate to contact your dedicated Ecozy Global account manager or our customer support team.